APCO Webcast


Public Safety Quality Assurance Best Practices and Tools
The Consolidated PSAP: Overcoming technical challenges
DATE:
January 15, 2013
TIME: 1 pm ET/10 am PT
Speakers:

S.
Eric Carpenter

Hamblen County (Tenn.) Emergency
Communications District
David S.
Peoples

Electronics shop supervisor for the city of
Morristown, Tenn

 
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What drives consolidation of public safety answering points (PSAPs)? The sharing of resources allows for the elimination of duplicate costs, supports coordinated responses, provides greater interoperability and ultimately leads to more effective and efficient service. Efficient response along jurisdictional boundaries is often an overarching goal. In light of increasing IT complexity and sophistication, the technical challenges to consolidation are greater than ever, and PSAPs must continue to provide uninterrupted service during the process.

This webcast will show how the consolidated E9-1-1 center in Hamblen County, Tenn., faced and overcame such challenges. You’ll learn:

  • The importance of building a trusted and secure
    governance structure.
  • How to choose a champion to lead the project
    and build the political
    leadership in place to support the effort.
  • Why the capability of interoperating across
    technologies is critical to
    success and how to deliver it.

If you have
questions about this webcast, please contact (800) 266-5367
or psceditor@apcointl.org.