Senior Communications Operator

The Visalia Police Department is seeking a highly motivated and professional candidate with strong leadership abilities, supervisory experience, effective communication skills, and desire to serve the community.  Candidates must have the ability to multi-task in a high-volume call center and make appropriate decisions under demanding situations, while focusing on customer service.

The Senior Communications Operator will serve in a supervisory role and report directly to the Communications Supervisor. They will oversee daily shift operations, assist with staffing/scheduling, budgeting, training/mentoring/assessing employee performance, supervising, and preparing written documents. They will receive and transmit routine and emergency telephone and radio traffic, dispatch and coordinate police, fire, and animal control. Maintain and process a variety of communications paperwork, records, and logs. Perform related responsibilities as required. As an Emergency Services employee, the applicant must be available to work shift work, including nights, weekends, and holidays.

Requirements include:

Minimum of two years 911 dispatch experience with a law enforcement agency, equivalent to a City of Visalia Communications Operator, within the last four years.
Possession of high school diploma or GED.
Possession of a California POST Public Safety Dispatcher Certificate.
Possession of or ability to obtain a California POST Communications Training Officer (CTO) Certificate (by time of appointment).
Keyboarding speed of 40 CWPM (correct words per minute).
Possession of a valid California Driver’s License by time of appointment.
Monthly Salary:  $5,262 – $6,616

Application filing deadline is Friday, April 12, 2024, at 5:00 pm.